Refund Policy
🛍️ Return & Refund Policy (15 Days)
Last updated: [APRIL 2026]
At NORVEN, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 15-day return and refund period starting from the date you receive your product.
✅ Return Conditions
To be eligible for a return, the item must meet the following conditions:
Be in the same condition in which you received it, unused and unwashed.
Include the original tags and packaging.
Include the receipt or proof of purchase.
👉ID Compatibility Disclaimer
Due to differences in government-issued ID cards, driver’s licenses, and identification formats between countries, states, and regions, the alignment of the face within the wallet design may vary.
Our product is designed to be compatible with most standard-sized IDs; however, we do not guarantee perfect face alignment for every identification card.
Minor differences in face position, size, cropping, or visibility caused by the customer’s specific ID format are considered normal product variations and are not considered manufacturing defects or quality issues.
Customers are responsible for verifying that the product meets their expectations before purchasing. By placing an order, customers acknowledge and accept that compatibility and appearance may vary depending on their specific ID card.
If the wallet is free from manufacturing defects and functions as intended, differences resulting from the design or dimensions of the customer’s identification card are not considered eligible for a free return or replacement.
Return Shipping Costs
If a return request is approved for reasons other than a manufacturing defect, damaged item, or an error on our part, the customer is responsible for all return shipping costs, customs duties, taxes, and any other fees associated with returning the product to our designated international returns warehouse.
Refunds are processed only after the returned item has been received and inspected.
📦 How to Start a Return
To request a return, please contact us at:
📩 thenorven@outlook.com
Returns must be sent to the following address:
📦 [MEXICO]
If your return is accepted, you will receive a return shipping label and detailed instructions on how and where to send your package.
⚠️ Items returned without first requesting a return will not be accepted.
If you have any questions about the process, please contact us at thenorven@outlook.com
👉ID Compatibility
Our wallet is designed to fit most standard-sized ID cards and driver’s licenses.
Due to differences in government-issued identification cards between countries, states, and regions, the alignment of the face within the wallet design may vary. Minor differences in positioning, size, cropping, or visibility are considered normal product variations and do not constitute a manufacturing defect.
Please review the product photos and description carefully before placing your order. By purchasing this product, you acknowledge that compatibility and appearance may vary depending on your specific ID card.
Returns or refund requests based solely on ID compatibility or face alignment may not qualify as manufacturing defects and will be handled in accordance with our standard return policy.
⚠️ Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged during transit, or if you received the wrong item.
Differences in appearance caused by the dimensions, layout, or design of the customer’s ID card or driver’s license are not considered manufacturing defects.
🚫 Non-Returnable Items / Exceptions
Returns are not accepted for the following products:
Personalized or custom-made items.
Perishable goods (such as food, flowers, or plants).
Personal care products (such as cosmetics or hygiene products).
Hazardous materials, flammable liquids, or gases.
Sale items or gift cards.
If you are unsure whether your item is eligible for return, please contact us before making your purchase.
🔁 Exchanges
The fastest way to receive the correct item is to return the original product (once the return is approved) and place a new order for the item you want.
💸 Refunds
We will notify you by email once we have received and inspected your return and inform you whether your refund has been approved.
If approved, your refund will be automatically processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and reflect the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at thenorven@outlook.com.
🌍 Orders Within the European Union
For orders shipped within the European Union, you have a 15-day cooling-off period from the date of delivery. You may cancel or return your order without providing a reason, as long as the item remains in the same condition described above.
📩 Contact
If you have any questions regarding returns or refunds, you may contact us at:
thenorven@outlook.