Refund Policy

🛍️ Return & Refund Policy (15 Days)  
Last updated: [APRIL 2026]

At NORVEN, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 15-day return and refund period starting from the date you receive your product.

✅ Return Conditions

To be eligible for a return, the item must meet the following conditions:

Be in the same condition in which you received it, unused and unwashed.

Include the original tags and packaging.

Include the receipt or proof of purchase.

📦 How to Start a Return

To request a return, please contact us at:
📩 thenorven@outlook.com

Returns must be sent to the following address:
📦 [MEXICO]

If your return is accepted, you will receive a return shipping label and detailed instructions on how and where to send your package.

⚠️ Items returned without first requesting a return will not be accepted.

If you have any questions about the process, please contact us at thenorven@outlook.com.

⚠️ Damages and Issues

Please inspect your order as soon as you receive it. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and provide a solution (replacement or refund).

🚫 Non-Returnable Items / Exceptions

Returns are not accepted for the following products:

Personalized or custom-made items.

Perishable goods (such as food, flowers, or plants).

Personal care products (such as cosmetics or hygiene products).

Hazardous materials, flammable liquids, or gases.

Sale items or gift cards.

If you are unsure whether your item is eligible for return, please contact us before making your purchase.

🔁 Exchanges

The fastest way to receive the correct item is to return the original product (once the return is approved) and place a new order for the item you want.

💸 Refunds

We will notify you by email once we have received and inspected your return and inform you whether your refund has been approved.

If approved, your refund will be automatically processed to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and reflect the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at thenorven@outlook.com.

🌍 Orders Within the European Union

For orders shipped within the European Union, you have a 15-day cooling-off period from the date of delivery. You may cancel or return your order without providing a reason, as long as the item remains in the same condition described above.

📩 Contact

If you have any questions regarding returns or refunds, you may contact us at:
thenorven@outlook.